Terms and Conditions
Quotes are valid for 7 days from date of issue. To confirm your booking, payment of a booking fee is required. If a booking is made within 2 weeks of the event date, full upfront payment is required. Payment secures your date in our books as we are at times fully booked and lack of payment can lead to your place being given to another client. All booking fees are nonrefundable. Work will only commence on your order once final payment has been made based on the agreed quote and all designs approved by the client. By paying your booking fee, you agree to adhere to the following Terms and Conditions.
Pyaments are payable via Direct Deposit into bank account with details as follows;
Account Name-Bec's Little Cake Place
BSB - 06 2692
Account Number - 3696 6700
Please include your name as a reference
Confirmation of Orders
Upon receipt of your order you will be emailed a copy of your invoice. Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice.
Balance of payment is due via bank deposit no later than two weeks prior to the delivery date. A reminder will be sent if the balance is not received at this time. Failure to pay following the reminder may result in the order being cancelled and the deposit being retained as compensation for ingredients and equipment purchased
If an order is cancelled greater than 14 days prior to the even, the booking fee will be forfeited.
Any cancellations within 2 weeks (14 days) of the event will not be refunded.
Once delivery is accepted or goods have been collected, no refunds will be issued.
As all cakes are custom, made to order pieces, no refunds will be issued within 2 weeks (14 calendar days) of event date or once work has commenced.
Any changes made to your order within 14 days of collection or delivery may incur a surcharge, depending on the change requested. In most cases changes can be accommodated, however at times it is not possible. We will however endeavour to accommodate you to the best of our ability.
Cakes and cupcakes are made and packaged in a safe way so that they are stable when travelling. Clients wishing to pick up their products are responsible for the safe delivery of their product and Bec's Little Cake Place does not accept responsibility for any accidents that occur once the cake has been collected. When delivering, Bec's Little Cake Place is not responsible for any damage to the cake after setup is complete. Cakes are heavy and require a sturdy table, and optimal room temperature of 23˚ degrees or below. Bec's Little Cake Place is not responsible for any damage to the cake, or shortage of cake, caused by a guest, caterer, wait staff member, or any other person not employed by Bec's Little Cake Place.
Bec's Little Cake Place aims to produce products of the highest standard that fulfil the desires of our clients as we understand them. It is important to remember that we are dealing with food and art and no two products are truly ever the same. There are times when we will need to make decisions during the process of creation that may affect the style of decoration, proportion or structure of the product.
Colour can be subjective and it is vital that clients wishing for exact colour matches provide colour samples and discuss the desired colour when ordering their cake. With regard to ribbon, we will do their best to match samples provided but are limited by the options available.
Serving amounts provided by standard shape cakes are based on dessert sized portions being 1" wide x 2" long x 4" high per slice, or coffee sized portions being being 1" wide x 1" long x 4" high per slice.
Bec's Little Cake Place warrants all cakes will provide at least the requested number of servings when properly served according to the standard size. The number of actual servings created during actual service of the cake cannot be guaranteed as methods of slicing, such as serving larger or smaller than the standard slice size, or other preparations will affect the number of actual servings. Specially carved cake serving amounts are estimated and are not guaranteed to be exact.
Buttercream covered cakes, naked cakes and cupcakes should be refrigerated in the box in which they were delivered, and removed from the fridge and brought to room temperature prior to serving.
Fondant covered cakes should not be refrigerated, but stored in a cool, preferably air conditioned room, out of sunlight. Once cut, cakes should be stored in an airtight container or plastic wrap in the refrigerator. Sliced cake and cupcakes can also be stored in an airtight container and frozen for up to 3 months.
Please discuss with us if any of your guests have special dietary requirements. Cakes can be made free of allergens such as gluten, wheat, dairy, eggs nuts etc. Please be aware that although these ingredients can be removed from the cakes, products are made in a kitchen where allergens are used and as such we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive. Bec's Little Cake Place cannot be held liable for any allergic reactions
If fresh flowers are provided by an outside source, they are required to be available at the venue on the day of the function prior to the cake being delivered. Fresh flowers will not be inserted into the cake without being suitably wired and taped by a florist. If flowers are not available at the time of cake delivery, Bec's Little Cake Place will not be responsible for arranging on the cake. Please be advised that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. Bec's Little Cake Place cannot be held liable for any reactions caused.
All cakes are photographed prior to, or upon delivery. Bec's Little Cake Place reserves the right to use any photographs for display or promotion without compensation to you.
Acceptance of this agreement is contingent upon the ability of Bec's Little Cake place to complete the agreement and is subject to accidents, Acts of God, and other causes beyond our control.
In the rare instance whereby Bec's Little Cake Place is unable to fulfil the order, all efforts will be made to find a suitably qualified decorator. Should another decorator not be available, a full refund of any payments made will be issued.
CANCELLATIONS & POSTPONEMENT DUE TO COVID-19
The booking fee is non-refundable in the event of cancellation or postponement.
However, where possible, in the event of postponement of an event due to COVID-19, the deposit may be held for a change of date. Bec's Little Cake Place will endeavour to accommodate a change of date request wherever possible.
If an unforeseen Covid-19 lockdown is announced, the following options are available:
1. If work on an order has not commenced, payment may be transferred to a new date where there is availability
2. If work on an order has commenced or been completed, no refunds will be issued and the order will need to be collected/delivery arranged.
Information will be provided on how to appropriately store the cake/order. Delivery charges may apply.
In the event that the client's event is reliant on restrictions or lockdowns easing a day or days prior to the event, the client is liable for decision to postpone or proceed with the order. If the client makes the decision to proceeed with the order and the event is not able to go ahead, no postponements or refunds will be issued.
By paying a deposit, the client accepts these Terms & Conditions